Terms of service

What Dishlia does

Dishlia is a marketplace. Shops list their food, groceries and medicine on it, independent riders collect and deliver, and Dishlia takes the order, the payment and the responsibility for getting it to your door.

The shop prepares your order. The rider carries it. Dishlia is answerable to you for the whole delivery, including the parts done by somebody else.

Ordering

An order is an offer to buy. It is accepted when the shop confirms it, and you are told when that happens. Until then you can cancel from your order screen at no cost.

You give us a mobile number that can be called, and the address the rider should go to. If the number does not work or nobody answers the door, the rider waits a reasonable time and the order may be left unfulfilled. The rider still did the work, so we may not be able to refund it in full.

Prices are set by each shop. They are shown before you pay, in the currency you choose to view, and the order is recorded in Zambian kwacha, which is the currency the shop is paid in.

Prices, fees and currency

The price you see is the price you pay. There is no surge pricing: the same order costs the same at eight in the evening as it does at one in the afternoon.

The delivery fee is worked out from the distance between the shop and the address you gave us, and it is shown on the bill before you place the order.

If you view prices in another currency, the amount is a conversion of the kwacha price for your convenience. Cards are charged in the currency shown at checkout.

Payments

Card payments are processed by our payment provider. Dishlia never sees or stores your card number. Where mobile money is offered, it is processed by the mobile money operator the same way.

Your order is confirmed once the payment has been confirmed with the provider. If a payment fails, the order is not placed and nothing is charged.

Delivery

We give you a time to the door. If we miss it by a wide margin, the delivery fee is refunded as described in the refund policy.

Food is prepared in a kitchen that handles common allergens. If you have a severe allergy, contact the shop before ordering and keep in mind that no kitchen can guarantee an allergen-free meal.

Using Dishlia fairly

Do not place orders you do not intend to pay for, and do not abuse the riders or the shops. We may refuse or cancel orders, or suspend a number, where there is a pattern of unpaid orders, fraudulent card use, or abuse.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top of this page tells you which one you are reading.